Bio Segai Datteln

The dates were of very good quality. They were slightly drier than the Segai dates I am accustomed to, but still clean and enjoyable. The packaging was excellent: secure, elegant and thoughtfully designed, including the logo and overall presentation.

The reason for my three-star rating is the overall shopping experience. The parcel was supposed to be delivered to my home. I received an email from GLS confirming that it was out for delivery, so I remained at home during the estimated delivery period. Nevertheless, nobody rang my bell, no notification card was left, and the parcel was redirected to a GLS ParcelShop.

When I contacted GLS, I was told that the driver did not know which floor I lived on. However, I was never contacted for this information, my name is clearly displayed on the main entrance bell, and GLS had already accepted the parcel for delivery.

I then contacted Odilia and initially requested a refund because the home delivery had not been completed properly. No alternative such as redelivery or reimbursement of the delivery charge was offered. Instead, I was informed that I could bear the return costs and that the products would be inspected after their return before the refundable amount was determined. In my opinion, this was a poor initial response that unnecessarily escalated a delivery problem that could have been resolved quite simply.

Eventually, I collected the parcel myself solely because it contained food and I did not want the products to be wasted. I then requested reimbursement of the €3.95 delivery charge because I had paid for home delivery but had to collect the parcel myself.

Odilia’s final response was more considerate. They explained that they had taken my complaint seriously, checked the shipment and personally contacted GLS, but had received essentially the same explanation. They declined to refund the delivery charge because they considered the parcel successfully delivered once it was collected from the ParcelShop. Instead, they offered a €5 voucher, which exceeded the delivery charge but could only benefit me if I made another purchase.

For me, shopping is a complete experience involving both product quality and how problems are handled. I was genuinely pleased to find Odilia online and had intended to become a regular customer. Although the dates were of good quality and the packaging was excellent, I am not willing to risk repeating this experience. Regardless, I wish the company all the success.

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